1. About Us

1.1. Idexa is a trading division of UKLS Holdings Limited, a company registered in England and Wales.

1.2. Throughout these Terms & Conditions, references to "Idexa", "we", "us" or "our" mean UKLS Holdings Limited trading as Idexa.

1.3. Our business specialises in Zebra barcode printing, scanning, mobile computing, labelling technology and associated consumables.

1.4. Our company details are:

2. Products & Availability

2.1. We make reasonable efforts to ensure that all product descriptions, specifications, images and pricing information displayed on our website are accurate.

2.2. Product images are provided for illustrative purposes and may differ slightly from the goods supplied.

2.3. All products are subject to availability. We reserve the right to withdraw or discontinue products without prior notice.

2.4. Manufacturers may amend product specifications, packaging or accessories without notice. Any material change to an ordered product will be communicated where appropriate.

2.5. Customers are responsible for ensuring that products are suitable for their intended application, except where specific suitability requirements have been expressly agreed with us.

3. Pricing & Payment

3.1. All prices are displayed in pounds sterling (GBP) unless otherwise stated.

3.2. VAT will be applied where applicable and clearly identified before checkout.

3.3. Delivery charges, where applicable, will be displayed before an online order is submitted or confirmed in a quotation.

3.4. We reserve the right to correct genuine pricing errors. If an error is identified before an order is accepted, we will notify the customer and provide the opportunity to proceed at the corrected price or cancel.

3.5. Payment must be made using an accepted payment method available through our website or otherwise agreed in writing.

3.6. Online payments may be securely processed through Trust Payments or another authorised payment service provider.

3.7. Business credit accounts may be offered subject to approval and separate agreed payment terms.

3.8. We reserve the right to withhold dispatch until payment has been received or appropriate credit arrangements have been agreed.

4. Orders & Acceptance

4.1. Placing an order through our website constitutes an offer to purchase the selected goods.

4.2. An automated order acknowledgement confirms receipt of the order but does not necessarily constitute acceptance.

4.3. A contract is formed when we expressly accept the order or dispatch the goods, whichever occurs first.

4.4. We reserve the right to decline orders for legitimate reasons, including product unavailability, payment failure, suspected fraud or genuine pricing errors.

4.5. Where an order cannot be fulfilled and payment has already been received, we will arrange an appropriate refund.

4.6. Once an order has been accepted, cancellation by a business customer is subject to our agreement, except where applicable law provides otherwise.

5. Delivery

5.1. We deliver products throughout the United Kingdom, subject to product availability and applicable delivery restrictions.

5.2. Delivery times are estimates unless expressly agreed as guaranteed.

5.3. We will make reasonable efforts to dispatch and deliver orders within the timescales communicated to customers.

5.4. Delivery may be affected by stock availability, manufacturer lead times, courier delays or circumstances beyond our reasonable control.

5.5. Customers must provide accurate delivery information when placing an order.

5.6. Additional charges may apply where delivery is unsuccessful because of incorrect information supplied by the customer.

5.7. For business customers, risk in the goods passes upon delivery to the agreed delivery destination, unless otherwise agreed in writing.

5.8. For consumer purchases, risk passes in accordance with applicable consumer legislation.

5.9. Customers should inspect goods promptly and report any damage, shortages or incorrect items as soon as reasonably possible. This does not affect statutory rights.

6. Returns & Cancellations

6.1. All return requests should be directed to our customer support team before goods are sent back.

6.2. Customers should provide their order number, product details and reason for the return.

Business Customers

6.3. Business customers do not automatically have a statutory right to cancel an order simply because they have changed their mind.

6.4. Returns of unwanted or incorrectly ordered goods are subject to prior written approval.

6.5. Discretionary returns may be subject to reasonable restocking and return carriage charges, which will be communicated before approval.

6.6. Opened, configured, customised, specially ordered or non-resaleable products may not be eligible for discretionary returns.

6.7. Custom-manufactured labels and consumables produced to customer specifications are generally non-returnable unless faulty or incorrectly supplied.

Consumer Customers

6.8. Consumers purchasing online may have a statutory right to cancel eligible purchases within 14 days of receiving the goods.

6.9. Following notification of cancellation, consumers generally have a further 14 days to return the goods.

6.10. Statutory exceptions may apply to certain customised, personalised or other exempt products.

6.11. Where the customer is responsible for the direct cost of returning goods following a change-of-mind cancellation, this will be disclosed before purchase.

6.12. Refunds for valid statutory cancellations will be processed within the applicable legal timescales, including original standard delivery charges where required.

6.13. Nothing in these terms restricts statutory rights relating to faulty, misdescribed or non-conforming goods.

7. Faulty Products & Warranties

7.1. Many products supplied by Idexa carry manufacturer warranties, including eligible Zebra hardware.

7.2. Warranty periods and conditions vary by manufacturer and product.

7.3. Customers experiencing a fault should contact us with their order reference, product model, serial number and a description of the issue.

7.4. We may assist with manufacturer warranty claims, repairs or replacements where appropriate.

7.5. Manufacturer warranties may exclude accidental damage, misuse, unauthorised modifications and use outside recommended operating conditions.

7.6. Manufacturer warranties are additional to applicable statutory rights and do not replace them.

8. Product Compatibility & Technical Advice

8.1. Customers should verify that products are compatible with their existing equipment, software, operating systems and consumables.

8.2. Our team may provide guidance based on the information supplied by customers.

8.3. Customers should provide accurate model numbers, specifications and intended applications when requesting compatibility advice.

8.4. We cannot guarantee compatibility where relevant technical information has been omitted or is inaccurate, except where applicable law or an express contractual commitment provides otherwise.

8.5. Manufacturer software, firmware and licensing may be subject to separate third-party terms.

9. Ownership of Goods

9.1. For business purchases, ownership of goods remains with UKLS Holdings Limited until payment for those goods has been received in full.

9.2. Until ownership passes, business customers must take reasonable care of the goods.

9.3. Risk and ownership may pass at different times as described in these terms.

10. Limitation of Liability

10.1. Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.

10.2. Nothing in these terms affects statutory consumer rights.

10.3. For business customers, and subject to applicable law, we shall not be liable for indirect or consequential losses, loss of anticipated profits or business interruption arising from a breach of contract, except where such exclusions would be unlawful.

10.4. Subject to clauses 10.1 and 10.2, our aggregate contractual liability to a business customer in connection with an order shall not exceed the price paid or payable for the goods giving rise to the claim, to the extent such limitation is reasonable and enforceable.

10.5. Customers are responsible for maintaining appropriate backups, operational safeguards and business continuity arrangements when installing or replacing technology equipment.

11. Website Use & Intellectual Property

11.1. All original website content, branding, graphics and materials are owned by or licensed to UKLS Holdings Limited unless otherwise stated.

11.2. Product names, manufacturer logos and trademarks remain the property of their respective owners.

11.3. Users must not attempt to gain unauthorised access to the website, interfere with its operation or use it for unlawful purposes.

11.4. Website content must not be reproduced for commercial purposes without appropriate permission.

12. Privacy & Data Protection

12.1. We process personal information in accordance with applicable UK data protection legislation.

12.2. Personal information may be processed for order fulfilment, payments, delivery, customer support and other purposes described in our Privacy Policy.

12.3. Please refer to our Privacy Policy for further details about how we collect, use and protect personal information.

13. Events Beyond Our Reasonable Control

13.1. We shall not be responsible for failures or delays caused by circumstances beyond our reasonable control, to the extent permitted by law.

13.2. Such circumstances may include severe weather, natural disasters, major transport disruption, industrial disputes, cyber incidents or significant supply-chain interruptions.

13.3. We will take reasonable steps to minimise disruption and communicate with affected customers.

13.4. Applicable statutory consumer rights remain unaffected.

14. Governing Law & Jurisdiction

14.1. These Terms & Conditions are governed by the laws of England and Wales.

14.2. Disputes involving business customers shall be subject to the jurisdiction of the courts of England and Wales unless otherwise agreed or required by law.

14.3. Consumers retain any mandatory rights relating to applicable law and jurisdiction.

15. Changes to These Terms

15.1. We reserve the right to update these Terms & Conditions periodically.

15.2. Any changes will be published on our website.

15.3. The terms applicable to an order will generally be those in force when the order was accepted, unless a lawful variation is agreed.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact: