How to Request a Return

If you need to return an item, please contact our customer support team before sending any goods back.

To help us process your request, please provide:

• Your order number
• Product name and part number
• Reason for the return
• Product serial number, where applicable
• Photographs of any damage or faults, where relevant

Our team will review your request and provide the appropriate return instructions.

Incorrect or Damaged Items

If your order arrives damaged or you receive an incorrect product, please notify us as soon as possible.

We may request photographs of the product and packaging to help investigate the issue and arrange an appropriate resolution.

Where an error has occurred on our part, we will work to resolve the matter promptly, including arranging a replacement or refund where appropriate.

Unwanted or Incorrectly Ordered Products

We understand that purchasing requirements can change or that an incorrect product may occasionally be ordered.

For business customers, returns of unwanted or incorrectly ordered products are subject to prior approval.

Products should generally be unused, complete and in their original packaging. Special-order, configured or customised products may not be eligible for discretionary returns.

Any applicable restocking charges or return delivery costs will be communicated before a return is authorised.

Where purchases are made by consumers, applicable statutory cancellation rights remain unaffected. For most eligible online purchases, consumers have 14 days after receiving goods to notify us of cancellation, followed by a further 14 days to return them.

Faulty Products & Manufacturer Warranties

Many Zebra products are supplied with manufacturer warranty coverage, although the terms and duration vary depending on the product.

If you experience a technical fault, please contact us with the product model, serial number and a description of the issue.

Our team can assist in identifying the appropriate warranty or manufacturer support process.

Manufacturer warranties are additional to, and do not replace, applicable statutory rights.

Labels, Ribbons & Consumables

Returns of unwanted labels, ribbons and other consumables purchased by business customers are subject to approval.

Products should generally be unused, unopened and in their original packaging.

Custom-manufactured labels, specially ordered materials and products produced to customer specifications may not be eligible for discretionary returns.

This does not affect applicable rights relating to faulty or incorrectly supplied goods.

Refunds

Once a return has been received and assessed, we will confirm the appropriate resolution.

Where a refund is approved or legally required, it will normally be issued using the original payment method.

Refunds arising from statutory consumer cancellations will be processed within the legally required timescales.

Return Shipping

Please do not return products without first contacting our team.

Where a return is discretionary, customers may be responsible for return carriage charges.

Where goods are faulty, damaged or incorrectly supplied, return arrangements and costs will be handled in accordance with applicable statutory rights and the circumstances of the order.